1. Delete it from the app
This is the fastest route and it needs nothing from us:
- Open quizzas! and go to the Profile tab.
- Scroll to the bottom of the page.
- Tap Delete Account, read what it lists, and confirm.
In-app deletion removes your account from the live game database immediately and cannot be undone. The records described below may remain elsewhere.
2. If you cannot sign in
If you have lost access to the account — a forgotten password, a sign-in provider you no longer use — write to privacy@quizzas.com from the email address on the account, or tell us your friend code (Profile tab, under your name).
We will verify ownership using proportionate information. We respond without undue delay and within one month of receiving your request; if complexity or the number of requests requires up to two more months, we explain why within the first month. You do not have to install the app.
3. What is deleted
The following account records are removed from the live game database:
- Your account, your email address, and the link to Google or Apple if you used one.
- Your display name, your avatar and your friend code.
- Your level, XP, day streak and season progress.
- Your place on every leaderboard.
- Every character, item, accessory and Pass you own.
- Your friends, friend requests, blocks and reports associated with your account.
- Any quiz packs and questions you wrote.
- Your match history and every answer you gave.
- Every signed-in session, on every device.
4. What we keep, and why
The purchase ledger retains the store, transaction and product identifiers, dates and verification/refund status, with the link to your player record removed. These records support applicable accounting and tax duties, refunds, chargebacks and legal claims.
Removing the account link does not make a transaction anonymous. A transaction identifier may still be associated with you through the store or RevenueCat. Support messages, diagnostics and backups also follow separate retention rules. Account deletion does not automatically delete every provider record or your Apple/Google account. See the Privacy Policy for retention criteria and how to request erasure beyond the live database.
5. This cannot be undone
Deleting is permanent. The account and its consumable Seasonal Pass cannot be restored by signing in again. Deletion does not remove statutory refund or consumer rights and is not itself a refund request; contact support about a purchase dispute.
Registering again with the same email, or signing in again through Google or Apple, creates a new account at level 1 without the deleted progress or entitlements.